We pride ourselves in providing the highest standards of service and satisfaction to our customers.
Instructions: You must create an RMA (Return Merchandise Authorization) number by emailing us at RMA@northriveroutfitter.com within 10 days of receipt. Unfortunately, we cannot accept returns without an RMA number, any returns without an RMA will either be refused or we will issue a store credit (no exceptions).
Returns should be addressed to (RMA number should be written on outside of box):
ATTN: Returns NorthRiverOutfitter.com 112 Revere Street Boston, MA 02114
Returns with an original sales receipt
Items purchased online must be received by NorthRiverOutfitter.com within 14 days after the item is shipped from our facility or a full refund based on the original form of payment. Items purchased online must be received by NorthRiverOutfitter.com within 30 days after the item is shipped from our facility for a merchandise exchange or store credit based on the original form of payment. Items must be unworn, tags attached, and returned in original packaging. A return/exchange or even exchange does not serve as an original receipt. When items are returned for an exchange or store credit, all future returns are for store credit or exchange only. FREE SHIP items that are returned for a refund will be charged for the original shipping cost of the items returned. The average UPS Ground delivery cost is $10.00. Should item be considered worn by our Management, we may elect to return the merchandise to the Customer or charge a re-stocking fee. As for warranty concerns you are responsible for all shipping costs back to us and back to you.
Due to the unique nature of our Handcrafted Leather Footstool, we do not accept returns, refunds or exchanges. We also do not accept returns, refunds or exchanges on jewelry or boxers.
Alterations Policy: We will make any future adjustments and repairs on full price items (without charge) until completely satisfied. However, we cannot accept a refund or exchange on items that have been altered or laundered.
Returns of Sale/Clearance items
All items that are discounted from the original suggested retail price including Sale, Discounted, "Sale Loft", Promotional and Clearance items purchased online are for Store Credit or Exchange Only. Items marked as "Final Sale" are Nonrefundable, No returns or exchanges. Please note: Once items are purchased, customers are not eligible for price adjustments.
Returns of Final Sale items
Items marked as "Final Sale" are Nonrefundable. No returns or exchanges.
All items that are purchased after November 11, 2013 must be received by NorthRiverOutfitter.com on or before January 6, 2014 for a merchandise exchange or store credit. Items purchased online must be received by NorthRiverOutfitter.com within 14 days after the item is shipped from our facility for a full refund based on the original form of payment. Full price items returned outside the 14 day return period may be returned for store credit or merchandise exchange only.