NorthRiverOutfitter.com Online Store Policies
The North River Outfitter™ Commitment makes our label in a garment more valuable.
Internet Order Status:
You may check your order status on our Homepage or you can email our Customer Service at: orders@northriveroutfitter.com if you have questions regarding Internet Order Status. Our TOLL FREE number is for product questions and to place orders. Unfortunately, we are not be able to provide tracking information over the telephone.
Free Shipment Policy:
Delivery can take up to 8 business days. We cannot guarantee the date of delivery when selecting this method, should you need faster delivery please select the 2-Day or Next Day Air.
International Shipping:
North River Outfitter offers USPS Express International Shipping to the following countries: The United Kingdom, Canada, Australia, Denmark, France, Germany, Hong Kong, Israel, Ireland, Italy, Japan, New Zealand, Norway, Spain, Sweden and Switzerland. For a single item the cost is $30 USD.
Cancellations:
Once an order is submitted we are unable to cancel the order. If you have additional questions about your order, please contact our Customer Service directly by email at orders@northriveroutfitter.com.
Methods of Payment:
We accept Mastercard, Visa, Discover and American Express. For your security, your billing name and address must match that of the billing information on the credit card provided. Please note that we operate a 128 Bit SSL Secure Checkout for your protection and ours.
Returns:
We pride ourselves in providing the highest standards of service and satisfaction to our customers. Therefore, we guarantee 100%, without reservation, all merchandise ordered from our online store.
Instructions:
You must create an RMA (Return Merchandise Authorization) number by emailing us at RMA@northriveroutfitter.com within 10 days of receipt. Unfortunately, we cannot accept returns without an RMA number.
Returns should be addressed to (RMA number should be written on outside of box):
ATTN: Returns
NorthRiverOutfitter.com
112 Revere Street
1st Floor
Boston, MA 02114
Returns with an original sales receipt:
Items purchased online may be returned within 14 days after the invoice date for a merchandise exchange or a full refund based on the original form of payment. Items must be unworn, tags attached, and returned in original packaging. A return/exchange or even exchange does not serve as an original receipt. FREE SHIP items that are returned for credit may or may not be charged for the original shipping costs of the items returned depending on circumstances. Should item be conscidered worn by our Management, we may elect to return the merchadise to the Customer or charge a re-stocking fee.
Due to the unique nature of our Handcrafted Leather Footstool, we do not accept returns, refunds or exchanges.
Alterations Policy: We will make any future adjustments and repairs on full price items (without charge) until completely satisfied. However, we cannot accept a refund or exchange on items that have been altered or laundered.
Returns without an original sales receipt:
Refunds are based on the current selling price. Items must be unworn, tags attached, and returned in original packaging. A merchandise exchange or store credit will be issued for all returns without a sales receipt.
Returns of Sale/Clearance items:
All Sale, Discounted, "Sale Loft" and Clearance items purchased online are for Store Credit or Exchange Only.
Holiday Policy:
All items that are purchased after November 7, 2008 may be returned until January 7, 2009. Full price items returned within the normal 14 day return period may be returned for store credit, merchandise exchange or a full credit card refund. Full price items returned outside the 14 day return period may be returned for store credit or merchandise exchange only. Items that are purchased on sale are final sale.
Orders:
We process orders daily, and with few exceptions, ship them out within 1 to 2 business days of their receipt. Free shipping (UPS Ground) can take up to 8 business days to arrive. Delivery time does not include Saturday, Sunday or Holidays. Typically orders placed after 2pm will be processed the next business day. When delivery is delayed for any reason, or a partial shipment is made, we will send you a confirmation of your order with an anticipated delivery date. We only offer Free Shipment on shipments within the lower 48 of United States. If you're a resident of Alaska or Hawaii, your shipping options are 2nd Day Air, or Next Day Air.
Backorders:
Regardless of how professionally we anticipate our inventory needs, there are times when merchandise is backordered. If an item you order is backordered, we will notify you and give you the opportunity to change the order, cancel the order or wait for the merchandise to arrive.
Returning Items to our Stores:
For your convenience, items purchased at NorthRiverOutfitter.com may be returned to any of our Retail Locations for Store Credit or Exchange only. Customers must provide proof of purchase. Please note: We do not have the ability to issue full refunds in our stores.
Return Policy for Special and Custom Orders:
The following Policy applies toward Special Orders including custom/make up shoes, monogram, custom ties, shirts, hats etc. Payment is taken at the time of order, NRO will estimate time of delivery. We can only estimate delivery time and cannot guarantee. In certain circumstances, NRO will guarantee a delivery date (i.e. weddings) this must be arranged prior to order submission. Should product not be delivered on time, NRO will issue a Full Refund. Otherwise, all Special Orders/ Custom Orders are Final Sale and cannot be cancelled, modified or refunded.
International Shipping:
NorthRiverOutfitter.com™ offers USPS Express International Shipping to the following countries: The United Kingdom, Canada, Australia, Denmark, France, Germany, Hong Kong, Israel, Ireland, Italy, Japan, New Zealand, Norway, Spain, Sweden and Switzerland. The cost for a single item shipped via USPS Express International is $30 USD.
Privacy Policy:
At NorthRiverOutfitter.com, your privacy is a top priority.
NorthRiverOutfitter.com collects customer information to improve your overall shopping experience with us. We respect your privacy and are committed to maintaining and using this information responsibly. Except as otherwise mentioned, this privacy policy only addresses the use and disclosure of information we collect from you on our website. By visiting NorthRiverOutfitter.com you are accepting the practices described in this privacy policy.
Information We Share With Others:
Any personal information you provide to us on our website when you register or update an account, enter a promotion, shop online or request information (i.e. name, address, e-mail address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems.
Limitation of Liability:
You agree that, except as otherwise provided under applicable laws, neither NRO Boston, LLC, NRO Edgartown, LLC nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of, or inability to use, this Website or any other Website linked to this Website. This waiver of liability applies to direct, indirect, incidental, consequential, special, punitive, exemplary or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if NRO Boston, LLC is notified in advance of the potential for any such damages and regardless of the form of action, whether in contract, tort, warranty, strict liability or otherwise.
